Frequently Asked Questions

Everything you need to know about shopping with Pike Merch.

What is the standard shipping time for orders?

We typically process orders within 1-3 business days. Domestic shipping usually takes 5-7 business days, while international orders may take 10-15 business days depending on your location.

How can I track my order status?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your package in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please visit our returns portal to initiate a refund or exchange.

Are your products ethically sourced?

Yes, Pike Merch is committed to sustainable fashion. We work exclusively with manufacturers who adhere to fair labor practices and utilize eco-friendly materials whenever possible.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How do I know which size to order?

Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you already own to ensure the perfect fit.